Over 7 years of experience across logistics, recruitment, banking, and customer service sectors, working with North American companies.
Experienced in coordinating and optimizing supply chain operations, managing routes, and using TMS software.
Handled candidate resume review, reference checks, ATS data cleansing, and recruitment reporting for Affinity Group.
Led and trained customer service teams at Scotiabank and managed operations at RNN Group.
Developed training materials, optimized workflows, and implemented strategies for continuous operational improvement.
Affinity Group Inc.
Review and format candidate resumes, ensuring alignment with company standards for consistency and clarity., Utilize Salesforce, Microsoft Office 365, and Microsoft Teams to streamline communication, track recruitment metrics, and manage candidate information., Coordinate and conduct reference...
Lean Solutions Group
Oversee daily supply chain operations, proactively managing and resolving issues related to delays, road conditions, detention, lumper fees, and breakdowns., Coordinate and dispatch loads between the United States and various locations, optimizing routes and managing logistics., Facilitate...
Scotiabank (ScotiaGBS)
Responsible for the creation and development of training material for the commercial and customer service representatives., Responsible for making sure the KPIs of the company for the service levels were achieved and improved.
RNN Group
Postgraduate Diploma
International Business Professional
Facilitated clear communication across teams, managed stakeholder relationships, and coordinated multiple operational activities.
Managed the Colombian branch of the company, overseeing all aspects of operations., Planned, supervised, and optimized training processes for face-to-face channels., Developed and executed projects, programs, and activities focused on continuous improvement., Held accountability for the achievement...