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Camilo
Customer Service Specialist with 6+ years of BPO experience
Video resume
Customer Service Representative
4+ years of experience in the BPO industry as well as over 6 years of experience as an English teacher
Contact
Medellín, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided guidance, information, and support to customers through phone calls and live chat.
Appointment SettingAdvanced
Scheduled medical examinations and managed client appointments in healthcare-related campaigns.
SalesIntermediate
Engaged in sales activities and customer engagement within various BPO campaigns.
English TeachingExpert
Taught English for over 6 years, improving communication and language instruction skills.
Education
Highschool Diploma
Education INEM Jorge Isaacs
Completed Dec 2011
TEFL Certificate
Bridge TEFL
Jun 2019
Languages
English
Summary
Experienced BPO agent with over 6 years of providing customer support, appointment setting, and sales services, complemented by extensive English teaching background.
Key Achievements
- Worked in diverse customer support, appointment setting, and sales roles within the BPO industry since 2018
- Gained extensive experience in handling customer inquiries via phone and live chat in medical, insurance, and sales campaigns
- Served as an English teacher for over 6 years, enhancing communication skills and language proficiency
Experience
SDR for a Mortgage/Car Insurance/Home Insurance Campaign
Intelitroop
February 17th 2025 - August 9th 2025
Loan Processor
Loan Factory USA/Vietnam/Colombia
June 24th 2024 - January 22nd 2025
Scheduling Agent for the Virtuox Campaign
Skycom/Telemed
Mar 18 2024 - June 20 2024
Billing Agent for the ADT Campaign
NearSol Colombia
Jan 29 2024 - Mar 13 2024
Sales Agent for the Rhythm Campaign
GroupCOS
Nov 28 2023 - Jan 04 2024
Support Agent for the Shopify Campaign
TaskUs- Colombia
Jul 2023 - Nov 2023
Billing Agent for the Progressive Leasing Campaign
Alórica - Colombia
Nov 2021 - Jan 2022
Appointment Specialist
Roofx
Oct 2020 - Oct 2021
Appointment Setter
Vital Services SAS
Jan 2018 - Aug 2018
English Teacher
American SchoolWay
May 2017 - Dec 2017
Skills
Customer SupportAppointment SettingSalesEnglish Teaching
Published on CazVid - Jul 3, 2025