Experienced data analyst specialized in financial services with a focus on reporting and data-driven decision making.
Applied statistical methods and data visualization to interpret complex datasets.
Used SQL for querying and managing large datasets in varied projects.
Created and maintained complex spreadsheets for reporting and analysis.
Presented data findings clearly to team members and stakeholders.
Genesis FS Card Services
Managed high outbound call volumes (100+ daily) in collections, handling challenging interactions professionally to achieve successful payment collections., Negotiated payment arrangements and reduced delinquent accounts effectively., Provided technical support and guidance to clients in resolving account issues.
Cinch Home Services
Educated clients on lease agreements, assisting with approvals, payment setup, and collection over the phone., Answered over 50 inbound calls daily, providing technical support and addressing client inquiries.
Grow Therapy
Assisted clients in locating and scheduling appointments with therapists and psychiatrists, ensuring compatibility with clients' health insurance and proximity., Managed over 35 inbound calls daily, scheduling more than 10 appointments each day., Provided tech support and assistance to new and existing clients, ensuring seamless access to therapy services.
SalvageData
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Conducted 300+ cold calls daily to identify and qualify new leads for data recovery services, including HDD, SSD, SD cards, flash drives, and mobile devices., Utilized AI-driven CRM and auto-dialing tools to streamline lead generation, track prospects, and optimize sales processes., Collaborated with technical teams to deliver tailored data recovery solutions to clients, ensuring high satisfaction rates., Consistently met and exceeded sales targets by employing advanced sales techniques and strong negotiation skills.
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