Camilo - Customer Service & Interaction Analyst with 4+ years of experience

Bogotá, Bogota D.C., ColombiaRemoteen

Supported multilingual users via virtual assistant platforms, improving user experience.

Monitored and analyzed real-time interactions in high-volume environments to enhance service quality.

Published on CazVidOpen to remote

Summary

Experienced in managing customer interactions, quality assurance, and real-time analysis in high-volume, multilingual environments. Skilled in workflow optimization and reporting, with a focus on enhancing customer satisfaction and service standards.

Key Achievements

Contributed to workflow and training material improvements to optimize team performance.

Skills

Customer Experience ManagementAdvanced

Handled customer interactions across multiple channels, ensuring quality and satisfaction.

Quality Assurance & Interaction AnalysisAdvanced

Reviewed and analyzed interactions to identify issues and support service improvements.

Multilingual CommunicationIntermediate

Supported users in English and Spanish, facilitating effective communication in diverse environments.

Documentation & ReportingAdvanced

Accurately documented interactions and provided reports to inform decision-making.

Workflow Optimization

Experience

Interaction Analyst / Customer Experience Analyst

Continuum Global Solutions

FEB 2019 - DEC 2025

Supported users through virtual assistant platforms in English and Spanish., Monitored and analyzed real-time audio and text interactions for quality and accuracy., Performed interaction reviews to identify trends, recurring issues, and improvement opportunities., Used English daily for...