Dedicated professional with extensive experience in sales, customer support, logistics, and team management, specializing in building strong client relationships and streamlining processes.
Provided customer support, technical troubleshooting, and process improvements to enhance user experience and satisfaction.
Developed and delivered sales presentations, managed client portfolios, and built long-term client relationships to meet business objectives.
Coordinated logistics between drivers, customers, and partners, negotiating to optimize service efficiency and operational processes.
Led and managed teams, set measurable goals, conducted coaching, and utilized KPI dashboards for performance enhancement.
Oconnor & associates
Successfully achieved and exceeded quarterly sales targets by building strong client relationships and closing high-value deals across the state of Texas., Managed a diverse portfolio of clients spanning over 206 counties, delivering customized solutions to meet individual and business needs while...
Help + Concetrix
Provided customer support for account inquiries and claims resolution., Improved processes for the CashApp platform to enhance user experience., Monitor call metrics (AHT, CSAT, FCR, etc.), quality scores, and agent KPIs to ensure service excellence., Handle complex customer issues and escalations...
Lean Staffing
Managed English-speaking logistics coordination between drivers and customers., Negotiated between driver companies and Montway Auto Transport to optimize services., Served as the primary English-speaking logistics coordinator between drivers and customers, while also leading and coordinating team...
Teleperformance – Ring Amazon
Type Rating
Airline Transition Course
License Convalidation
Commercial Pilot (FAA)
English Course
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Implemented communication protocols, improved workflows, and facilitated cross-functional collaboration across roles.
Led a team of 15 agents, ensuring optimal performance and adherence to KPIs implementing action plans and executing asertive communication to have team engagement., Monitored and improved agent efficiency while handling client requests., Developed and implemented strategic plans: Established clear,...
Teleperformance – Ring Amazon
Provided technical support and troubleshooting assistance for Amazon Ring products., Guided customers through product installation and purchasing processes.
