Experienced BPO customer service supervisor from Bogotá, Colombia, with 4 years' expertise in client interaction and team management, seeking remote customer service opportunities.
Applied customer service skills in a BPO environment to handle client interactions effectively.
Managed and supervised customer service agents, ensuring quality and efficiency.
Facilitated clear and effective communication with clients and team members.
Resolved customer issues promptly, contributing to customer satisfaction.
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Gained understanding of BPO operations and customer service best practices.
