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carine
Customer Service Representative
Contact
Competencies
Demonstrated experience with Inbound & Outbound Calls.
Demonstrated experience with Customer Issue Resolution.
Demonstrated experience with Telecommunications Support.
Demonstrated experience with Account Assistance.
Demonstrated experience with Sales & Upselling.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Assist mobility customers with service inquiries, account questions, and product or plan information through customer-focused communication.. Explain wireless service options and help customers understand available solutions based on their needs.. Address customer concerns, document interactions, and escalate issues when additional support is required.. Support positive customer experiences through active listening, problem-solving, and timely follow-up.
Virtual Contact Sales Representative
Handled inbound customer calls promptly while maintaining professional, responsive service.. Placed outbound calls to prospective customers and online leads to explain and sell lawn care products and services.. Identified customer needs, addressed objections, and communicated treatment plans to support satisfaction and retention.. Collaborated with team members and escalated priority concerns to management as needed.
Call Center Representative
Managed continuous inbound calls, verified customer information, and documented interactions accurately.. Resolved customer concerns and recommended products or services, including upselling and cross-selling when appropriate.. Navigated multiple systems simultaneously while providing patient, empathetic support.
Customer Service Representative
Assisted 35+ customers daily with product questions, purchases, refunds, exchanges, and service concerns.. Recommended products, resolved complaints, and verified customer account details by phone and email.
Customer Service Representative
Assisted shoppers with inquiries, product recommendations, returns, and issue resolution.. Processed purchases and refunds using POS systems and supported promotional and cross-selling efforts.
Enterprise Sales Executive
Implemented territory retail and trade marketing initiatives to support revenue growth and market share.. Coordinated internal teams and external partners to acquire business customers for internet and mobile services.. Prepared sales documentation, plans, and performance reports in accordance with company policies and service standards.