Experienced in banking customer service, retail styling, and audiovisual content creation with a focus on improving client experience and delivering creative solutions.
Handled customer inquiries, analyzed metrics, and improved client satisfaction in banking.
Developed illustrations, photography, and social media content for social and promotional purposes.
Demonstrated effective verbal and written communication across roles in retail, banking, and media production.
Managed multiple social media calendars, store operations, and client appointments efficiently.
Proficient in English, supporting communication in diverse professional contexts.
GSG - Scotiabank
Resolving financial inquiries and card errors., Selling insurance products., Analyzing KPI metrics., Improving customer experience regarding financial products.
Design Group S.A.S - Eclá
Providing personalized advice to clients based on their style and personality., Handling cash and card transactions, inventory management, and store maintenance., Developing customer service and management skills.
A1 Productions
Scriptwriting for audiovisual projects., Photography and behind-the-scenes production., Creating illustrations for social media., Collaborating with the animation team., Managing social media and content calendars.
Multimedia
Networking
Digital Marketing and Web Analytics
Image management
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