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Customer Service & Creative Professional with 5+ years of diverse experience
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Competencies
Handled customer inquiries, analyzed metrics, and improved client satisfaction in banking.
Developed illustrations, photography, and social media content for social and promotional purposes.
Demonstrated effective verbal and written communication across roles in retail, banking, and media production.
Managed multiple social media calendars, store operations, and client appointments efficiently.
Proficient in English, supporting communication in diverse professional contexts.
Education
Languages
Summary
Experienced in banking customer service, retail styling, and audiovisual content creation with a focus on improving client experience and delivering creative solutions.
Key Achievements
- Resolved financial inquiries and improved customer experience at Scotiabank
- Provided personalized styling advice and managed store operations at Eclá
- Scripted, produced, and managed social media content for audiovisual projects
Experience
Customer Service Experience
Resolving financial inquiries and card errors., Selling insurance products., Analyzing KPI metrics., Improving customer experience regarding financial products.
Fashion Advisor
Providing personalized advice to clients based on their style and personality., Handling cash and card transactions, inventory management, and store maintenance., Developing customer service and management skills.
Production Assistant
Scriptwriting for audiovisual projects., Photography and behind-the-scenes production., Creating illustrations for social media., Collaborating with the animation team., Managing social media and content calendars.