This is my profileContact via CazVidCarlos
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Competencies
Demonstrated experience with CRM platforms.
Demonstrated experience with ticketing systems.
Demonstrated experience with Microsoft Suite.
Demonstrated experience with Google Workspace.
Demonstrated experience with Zoom.
Education
Languages
Experience
Tour Leader
Led bilingual adventure tours, adapted communication for diverse cultural backgrounds and age groups, Handled real-time problem-solving, logistics coordination, and customer safety in dynamic environments, Built strong rapport with clients through engaging storytelling and exceptional service delivery
Bilingual Customer Support Agent L2
Provided tier-2 bilingual support (English/Spanish) for GettingOut account services, Resolved escalated technical issues and complex customer inquiries with high accuracy, Maintained quality standards while managing high call volumes in fast-paced environment
Customer Support Agent L3
Provided tier-2 bilingual support (English/Spanish) for GettingOut account services, Resolved escalated technical issues and complex customer inquiries with high accuracy, Maintained quality standards while managing high call volumes in fast-paced environment
Team Building Facilitator
Design and facilitate dynamic team-building experiences that strengthen collaboration, Lead large-scale events for groups ranging from 100-600 participants across corporate, educational, and recreational settings, Navigate and resolve group conflicts using proven facilitation techniques and emotional intelligence