Motivated operations professional with over 5 years of experience supervising teams, optimizing KPI performance, managing financial accounts, and supporting business growth. Adept at building client relationships, handling escalations, and streamlining workflows to enhance customer satisfaction and...
Led teams, monitored operational KPIs, and optimized workflows to meet company standards.
Provided bilingual customer support, resolved issues, and maintained quality metrics in high-volume environments.
Tracked KPIs, conducted performance reviews, and implemented improvement strategies for teams.
Handled collections, financial reporting, and account reconciliations, ensuring accuracy and client communication.
ATENTO Guatemala
Supervised operational teams, ensuring compliance with KPIs such as AHT, CSAT, Quality, and Productivity., Monitored performance dashboards and implemented improvement strategies., Conducted coaching sessions, performance reviews, and team development plans., Managed escalations and provided...
Ozeol
Conducted international prospecting for potential suppliers and product sources., Supported the commercial department by identifying business opportunities., Built long-term business relationships with clients and partners.
Red Chapina
Managed collection processes, monitoring outstanding balances and following up with clients., Prepared financial reports, account reconciliations, and payment tracking., Maintained effective communication with clients to resolve discrepancies.
Nearsol
Provided bilingual customer service in high-volume call center environment., Handled account inquiries, billing issues, and technical support., Ensured excellent customer experience and met quality metrics.
Law School
High School
High School
Middle School
Primary School
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Conducted international prospecting, identified business opportunities, and supported commercial departments.
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