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C

Carlos

Customer Support & Sales with 4+ years of client relationship expertise

Contact

Tegucigalpa, Francisco Morazán Department, Honduras
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Competencies

Customer SupportAdvanced

Handled customer interactions including complaints and inquiries, demonstrating problem-solving and empathy.

Sales & Product DemonstrationIntermediate

Converted prospects into customers by effectively demonstrating product features at Knoah Solutions.

Relationship ManagementAdvanced

Built and maintained relationships to foster customer loyalty and generate referrals.

Communication & EmpathyAdvanced

Provided immediate assistance and showed empathy to address customer issues effectively.

Time Management & ResponsibilityIntermediate

Managed tasks efficiently to meet commitments and ensure timely customer support.

Education

Bachelor of Science and Humanities
Kingsville School
Completed June 2020

Languages

SpanishNative
EnglishAdvance

Summary

Experienced in customer relationship management, product demonstration, and problem resolution with a focus on client satisfaction.

Key Achievements

  • Converted prospects into loyal customers through effective product demonstrations at Knoah Solutions.
  • Enhanced customer retention and increased referrals by maintaining strong customer relationships.
  • Provided immediate solutions and built relationships to resolve complaints and compliments effectively.

Experience

Customer Support Representative and Sales Agent

Knoah Solutions
2021 - 2023

Demonstrated product features effectively, converting prospects into loyal customers., Maintained customer relationships, leading to increased repeat business and generating valuable referrals., Building relationships and providing immediate solutions with any complaint customers may have., Being a problem-solving worker by providing assistance and showing empathy with any type of situation.

Customer Support Representative (Complaints and Compliments department)

Ibex Global
2023 - 2024

Skills

Customer SupportSales & Product DemonstrationRelationship ManagementCommunication & EmpathyTime Management & Responsibility
Published on CazVid - Jul 3, 2025
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