Carlos brings over 5 years of customer-centric experience across airlines, hospitality, and retail sectors. Skilled in communication, problem-solving, and team collaboration, he excels in enhancing customer satisfaction and operational efficiency.
Proven ability to deliver exceptional service, resolve issues effectively, and foster positive customer relationships.
Skilled in active listening and clear articulation to ensure understanding and customer satisfaction.
Capable of anticipating issues and implementing effective solutions promptly.
Collaborates effectively within diverse teams to achieve common goals.
Lifemiles Avianca
Process new mileage program enrollments., Assist members with accessing their online accounts (password resets, login issues)., Update member profiles and contact information (email, phone, address)., Verify account details for security purposes., Research and credit missing miles from recent flights (submit mileage claim forms)., Investigate and resolve discrepancies in mileage balances., Explain mileage expiration policies and inform members of upcoming expiration dates., Guide members through the process of booking award flights on the website., Process award bookings over the phone when online functionality is unavailable., Explain benefits and perks associated with elite status tiers (Silver, Gold, Platinum, etc.)., Process mileage earnings and redemptions with program partners., Answer questions about lounge access, priority boarding, and bonus miles linked to status., Investigate and resolve issues with redeemed awards., Process refunds of miles for canceled award tickets and reinstate any fees., Escalate complex technical or member issues to a dedicated specialist team., Answer questions about the mileage program's terms and conditions., Explain how to earn bonus miles through promotions and special offers., Accurately document all member interactions and steps taken in the system., Follow up on pending cases (e.g., missing miles claims, complaint resolutions).
Campos coffee Sydney
Ensuring required paperwork is completed, Using initiative and anticipate problems that may occur with services, Handing and solving customers complaints, Take payment information and other pertinent information such as addresses and phone numbers., Respond to customer service inquiries in a timely and professional manner, Keeping records of customer interactions, transactions, comments, and complaints., Communicating and coordinating with colleagues as necessary., Ensuring complete customer satisfaction; Providing professional customer service experience; Customizing individual customer journey; Keeping records, Keeping managers informed of progress, Communicating customer feedback to management; Proactively seek opportunities to engage with new and existing customers to improve their experience
Diploma
Certificate
Diploma
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