Experienced professional skilled in language instruction, digital publishing, and customer support. Adept at using Adobe tools, managing client inquiries, and improving communication processes across diverse settings.
Supported digital publishing and layout tasks, demonstrating strong proficiency in Adobe InDesign for editing and design.
Utilized Word and Excel extensively for document preparation, data management, and communication activities.
Conducted virtual language classes, focusing on grammar, vocabulary, and immersive teaching methods.
Handled customer inquiries and support calls, ensuring issue resolution in a dynamic call center environment.
Berlitz, Live Virtual Classroom
Teaching grammar, vocabulary and expressions to foreign students., Using the immersive language method of Berlitz.
360 Contact Point
Managed customer inquiries and support calls in a fast-paced environment., Ensured an effective resolution of issues.
International Book Fair
Promoted and sold books to local and international visitors, Assisted in event coordination and customer engagement
Mundo Valencia Motos
Provided commercial and technical assistance to clients., Contributed to the development of motorcycle's catalog.
Bachelor Degree
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Universidad de Los Andes
Edited texts for clarity, coherence, and linguistic precision., Supported digital publishing and layout using Adobe InDesign and related tools.
