Carlos - Data Analyst with 5 years of experience in market research

Applied statistical techniques to interpret complex datasets and inform strategic decisions.

Utilized SQL for querying and managing large databases to extract relevant information.

Created dashboards and reports to present findings to stakeholders using tools like Tableau.

Conducted research to identify industry trends and customer preferences for strategic planning.

Reservations and Timeshare exchanges, Provided members with accommodations based on their needs, wants, and interests, Persuasive in making transactions for membership renewals

Received incoming calls from Marriott clients to make reservations, cancellations, changes, or check availability, Handled payment procedures with credit and debit cards

Provided roadside assistance for customers with Allstate insurance, Connected with towing companies to get service for customers

Helped auto dealerships in the U.S. with collections, Adapted to different customer situations to make the best decisions for the company