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Carlos

Sales and Customer Service Professional with diverse industry experience

Contact

San José, San José, Costa Rica
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Competencies

SalesIntermediate

Applied sales techniques across various roles including new account acquisition and customer retention.

Customer ServiceIntermediate

Provided direct support in retail, technical, and event management contexts, handling client communications.

Event Planning and CoordinationIntermediate

Organized and executed large-scale events and press tours, coordinating with media and sponsors.

Technical SupportIntermediate

Resolved hardware and software issues for corporate clients, collaborating with second-level support teams.

Office AdministrationIntermediate

Provided executive assistance, managing schedules, communications, and logistics for senior management.

Languages

SpanishNative
EnglishC1

Summary

Experienced professional with a background in sales, technical support, and event coordination across multiple industries including technology, gaming, and corporate services.

Key Achievements

  • Managed executive support and event coordination for the Centro América Region's main Director.
  • Built and maintained client relationships through new account sales, reactivation, and retention at BetPhoenix.
  • Provided technical support for hardware and software issues at Hewlett Packard, working alongside 2nd level support.

Experience

Executive Assistant

Centro América Region

executive assistant for the main Director, creation, planning, development, and problem solving for massive events, handle with my boss any press tour in TV Stations, radios or newspaper, Sales Rep for massive events and Customer Service for any sponsor, make the first contact and a conversation with managers from top companies, assist or make the whole sale

Sales Rep

BetPhoenix
2017 - 2019

Sales Rep for new accounts, cold calling, help with the deposit process and navigation, handle reactivation and retention accounts, wagering backup

Sales Account Executive and Customer Service

Tech Data Corporation
2007 - 2010

executive assistant, Sales and premium Customer Service

Sales and Wagering

SSI (Spanish Soccer Institute)
2010 - 2017

First Level Tech Support and Customer Service

Hewlett Packard (HP)
2004 - 2007

Tech Support for P&G employees, resolved hardware and software problems, worked alongside with 2nd level support

Skills

SalesCustomer ServiceEvent Planning and CoordinationTechnical SupportOffice Administration
Published on CazVid - Jul 3, 2025
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