Experienced in resolving customer issues, configuring hardware/software, and providing technical support in bilingual environments.
Provided high-quality customer support, troubleshooting, and empathy in a bilingual environment.
Diagnosed and resolved technical issues related to apps, devices, and networks, supporting end-users.
Effectively explained technical concepts to non-technical individuals and maintained clear communication with customers.
Configured hardware and software for user setup and trained users on system operations.
Teleperformance
Resolve customer issues escalated from Tier 1 agents (billing errors, account access issues, streaming problems, Google IAP Refunds)., Diagnose and resolve more advanced technical issues (app crashes, playback errors, device compatibility, network-related streaming issues)., Assist with account...
Zoni Language Centers
Explained technical information in clear terms to non-technical individuals to promote better understanding., Configured hardware, devices, and software to set up workstations for employees., Responded to support requests from end-users and patiently walked individuals through basic troubleshooting...
Teleperformance
Bachelor in Foreign Languages with Emphasis in English
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