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Carlos
BPO Specialist with 5+ years of diverse customer support experience
Video resume
BPO Specialist
I have more than 5 years in the BPO business and I have a lot of experience with multiple environments.nI have great analysis and critical thinking, being able to understand multiple processes and improve based on the operation needs.nI am a fast learner and always eager to learn new things.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support to clients, ensuring satisfaction through efficient problem resolution.
Process AnalysisIntermediate
Evaluated operational workflows to identify areas for improvement and efficiency.
Technical SupportIntermediate
Assisted customers with technical issues, demonstrating troubleshooting skills.
Quality AssuranceIntermediate
Monitored and evaluated customer interactions to maintain quality standards.
Team LeadershipIntermediate
Led floor support teams, overseeing operations and ensuring compliance.
Summary
Experienced BPO specialist with over five years of diverse roles including customer support, technical assistance, and quality management.
Key Achievements
- Gained extensive experience in various roles including customer service, tech support, program management, and quality assurance.
- Demonstrated ability to analyze processes and implement improvements based on operational needs.
- Developed quick learning skills and adaptability across multiple BPO environments.
Skills
Customer ServiceProcess AnalysisTechnical SupportQuality AssuranceTeam Leadership
Published on CazVid - Jul 3, 2025