This is my profileContact via CazVidCarlos
Operations Manager with 10+ years of leadership in hospitality and retail
Contact
Competencies
Directed daily operations across restaurants, casinos, and hotels, leading teams and ensuring compliance with standards.
Monitored sales projections, managed budgets, and controlled expenses within hospitality and gaming sectors.
Trained personnel, managed schedules, and supervised teams to meet operational goals and improve service quality.
Implemented quality control procedures in inventory, cash handling, and operational audits to ensure compliance.
Ensured high standards of customer attention and conducted loss prevention measures in hospitality environments.
Education
Summary
Dedicated professional with over a decade of managing restaurants, casinos, and hotels. Skilled in operations, team leadership, financial control, and quality assurance, with a proven ability to drive performance and ensure compliance.
Key Achievements
- Managed multiple fast-food outlets, overseeing operations, staff training, and financial projections.
- Directed general operations of a restaurant, ensuring profitability, service quality, and compliance with brand standards.
- Audited cash handling processes and performed asset management checks in casino and hotel environments.
Experience
Gerente de Turno y Sistemas
Gerenciamiento de diversos locales de la marca, Dirección general de la unidad, Procesos de calidad como inventarios y pedidos, Entrenamiento del personal, Proyección de ventas y atención de quejas, Monitoreo de cumplimiento de proyecciones financieras y ventas, Administración de personal, pago de...
Supervisor de Cajas
Fiscalización y auditoría en los procesos de manejo de activos monetarios, Conteo diario del efectivo disponible para la operación del Casino, Realización de depósitos y recibimiento de la empresa transportadora de valores.
Loss Prevention
Prevención de pérdidas y riesgos.
Gerente General de restaurante
Gestión integral del restaurante para asegurar su rentabilidad, Calidad de servicio y cumplimiento de los estándares de la marca, Dirección operativa, liderazgo de equipos, control financiero y enfoque en el cliente.