Carlos - Customer Service Specialist with 5+ years in call center operations

La Ceiba, Atlántida Department, Hondurasen

Consistently handled high volume inbound and outbound calls with professionalism

Met or exceeded productivity and quality standards in fast-paced environments

Published on CazVid

Summary

Experienced call center agent specialized in customer support, order processing, and product education across diverse environments.

Key Achievements

Performed responsibilities across multiple companies, demonstrating adaptability and skill diversity

Skills

Customer ServiceAvanzado

Provided exceptional service, resolved customer issues, and educated clients about products and services.

Call Center OperationsAvanzado

Handled call flow, followed escalation procedures, and maintained call quality standards.

Data ManagementIntermedio

Entered and managed call and billing information accurately within account management systems.

Product Knowledge & UpsellingIntermedio

Educated customers on services and engaged in product upselling activities.

Communication Skills

Experience

Call Center Agent

Dani Llc.

2016 - 2017

Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude., Performed and met call handle standards in fast-paced call center environments., Met or exceeded individual productivity and quality assurance objectives.

Call Center Agent

Alorica

2018 - 2021

Determined charges for services requested, collected payments and arranged for billing., Interviewed customers to assess needs and enter call information into account management system., Followed escalation procedures to facilitate resolution for complex support issues., Educated customers on...