This is my profileContact via CazVidCarlos
Customer Service and multilingual communicator with 5+ years of diverse experience
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Competencies
Handled customer inquiries, scheduled service calls, and built reports to monitor project performance.
Performed advanced troubleshooting for hardware and software issues related to POS and solar systems.
Provided translation and interpretation services between English and Spanish in medical, religious, and customer service contexts.
Led teams and organized logistics for mission trips and community projects.
Education
Languages
Summary
Experienced in customer care, technical troubleshooting, and providing translation services across diverse industries, with a focus on efficient communication and problem resolution.
Key Achievements
- Managed customer inquiries and technical issues for solar projects, improving communication efficiency.
- Resolved POS system issues and investigated fraud activities, supporting restaurant operations.
- Led a team of interpreters and organized logistics for international missions, ensuring effective communication and safety.
Experience
Customer Concierge
Attend caller inquiries about the progress of their solar project and providing updates., Schedule service calls for onsite technicians., Build production evaluations reports to determine actual usage vs actual production related to solar projects., Build monitor accounts as well as reaching out to manufacturers to determine technical issues resolutions., Audit welcome calls and determine if standards have been met during the execution of such welcome calls.
Tier II Customer Care Expert
Receive and attend Inbound calls to provide urgent solution to different POS related issues of the Toast system., Make Outbound calls as Expert to provide a final solution to GMs and Owners to issues with the Toast system., Investigate possible fraud activity regarding restaurants payments and transactions., Analyze sales and payments reports when a credit or cash discrepancy was found., Show and demonstrate empathy toward highly frustrated and heated Restaurants GMs and Owners for their ongoing issues., Perform advanced Troubleshooting steps for the resolution of Software and Hardware failures of the Toast system., Get in touch with different departments to reach a quick resolution to the issues facing the Restaurants that belong to the Toast system.
Translator and Interpreter
Lead a team of Christian Americans through different cities and communities of Nicaragua to Interpret the word of God from English to Spanish., Organize the logistics for the well-functioning of the team., Constantly be aware for the Security throughout the different trips in the various places and scenarios.
English Teacher
Plan and organize English classes for students of the Intermediate level., Lead and assign tasks to Intermediate level students., Support the development of the speaking skills of the Advanced level students.
Translator and Interpreter
To be the main bridge of communication between a patient and a physician., Translating and interpreting the ailments and illnesses from English to Spanish and vice versa.