Carlos - Customer Service and multilingual communicator with 5+ years of diverse experience

Handled customer inquiries, scheduled service calls, and built reports to monitor project performance.

Performed advanced troubleshooting for hardware and software issues related to POS and solar systems.

Provided translation and interpretation services between English and Spanish in medical, religious, and customer service contexts.

Led teams and organized logistics for mission trips and community projects.

Attend caller inquiries about the progress of their solar project and providing updates., Schedule service calls for onsite technicians., Build production evaluations reports to determine actual usage vs actual production related to solar projects., Build monitor accounts as well as reaching out to manufacturers to determine technical issues resolutions., Audit welcome calls and determine if standards have been met during the execution of such welcome calls.

Receive and attend Inbound calls to provide urgent solution to different POS related issues of the Toast system., Make Outbound calls as Expert to provide a final solution to GMs and Owners to issues with the Toast system., Investigate possible fraud activity regarding restaurants payments and transactions., Analyze sales and payments reports when a credit or cash discrepancy was found., Show and demonstrate empathy toward highly frustrated and heated Restaurants GMs and Owners for their ongoing issues., Perform advanced Troubleshooting steps for the resolution of Software and Hardware failures of the Toast system., Get in touch with different departments to reach a quick resolution to the issues facing the Restaurants that belong to the Toast system.

Lead a team of Christian Americans through different cities and communities of Nicaragua to Interpret the word of God from English to Spanish., Organize the logistics for the well-functioning of the team., Constantly be aware for the Security throughout the different trips in the various places and scenarios.