Carlos - Project Manager with 8 years of delivering strategic projects

Managed end-to-end project lifecycle, coordinating teams and resources.

Identified potential project risks and implemented mitigation plans.

Maintained clear communication with clients, vendors, and team members.

Utilized data metrics to inform project decisions and optimize workflows.

Managed databases by creating queries to perform efficient and customized data analysis., Developed Java code to implement and optimize various system components., Created and handled multiple documents in Excel and Word, including documentation and system requirement specifications.

Provided customer support in English, assisting with banking app-related inquiries, including access issues, account management, and charge clarifications., Guided users through platform navigation and features, ensuring a seamless experience., Handled sensitive information with confidentiality and maintained detailed records of customer interactions., Managed escalated cases, delivering effective solutions to ensure customer satisfaction., Performed multitasking efficiently, updating account information and utilizing support tools to provide timely and effective service.

Provided comprehensive customer support, offering executive assistance and coordinating the development of new products., Managed and coordinated VOBOS (customer approvals), ensuring products met client expectations before mass production., Handled delivery date requirements, processed production orders and quotes, and provided support to sales executives., Conducted detailed inventory management for stocked clients, analyzing daily consumption to optimize stock levels., Monitored production orders to ensure timely delivery and coordinated with the production team to adjust manufacturing schedules based on demand., Organized and managed national and international shipments, ensuring materials arrived on time and in good condition. For shipments to the U.S., coordinated with various carriers, managed quotes, and selected the best option based on delivery time and cost. Depending on the shipment type, arranged for FTL or LTL trucks to optimize logistics., Reviewed and approved key export documentation, including packing lists, delivery notes, Incoterms, and tariff classifications. Ensured accurate tariff classifications for each product type. Additionally, completed the CCP (Carta Porte) required by carriers, guaranteeing compliance with international transportation regulations., Coordinated air shipments, obtaining quotes from companies like DHL and ensuring all necessary documentation was complete and accurate. Reviewed and attached required documents, including the Commercial Invoice, to facilitate seamless shipping.