Experienced developer specializing in full-stack web and mobile app development, with a focus on JavaScript frameworks and collaborative project management.
Utilized JavaScript in building interactive web interfaces and front-end features.
Developed dynamic single-page applications with React.js frameworks.
Contributed to designing and deploying mobile applications across platforms.
Participated in sprint planning, daily stand-ups, and iterative development cycles.
ResultsCX Honduras
Managed more than 30 calls per day from members inquiring about their benefits and insurance policy statements., Familiar with HIPAA forms and documentation., Processed customer payments related to their policies, changed payment methods, reviewed erroneously applied charges, issued refunds, and reviewed payment history., Processed medical equipment orders from the catalog provided by Humana Insurance., Processed purchase orders and shipments of medications within the members' coverage, including verifying coverage for specific medications., Processed pharmacy-related claims, directly contacting pharmacies for verification and resolution., Performed primary provider changes for members and verified coverage for specific providers (in-network and out-of-network)., Escalated issues related to medical claims to the appropriate department into the contact center., Escalated cases to the respective areas such as enrollment and disenrollment, for members whose policies were not yet effective or who were looking to change insurance companies., Proper handling of tools such as Debut, Physician finder, Benefit grid, DME, RX Nova, RX connect Pro and CRM.
Outlier A
Execution of specific tasks where the answers provided by an Artificial Intelligence are reviewed, evaluated based on linguistic metrics, and the most appropriate one is selected., Grammar correction of answers provided by an Artificial Intelligence following specific guidelines in order to adapt them to the audience., Verification of the veracity of the information contained in the answers provided by the Artificial Intelligence., Preparation of a general justification explaining why one answer provided by the Artificial Intelligence is better than the other, citing examples., Review, correction, and grading of tasks performed by attempters following linguistic metrics., Management of VPNs for the execution of specific tasks within the SRT platform.
Doctor of Medicine Degree
High School Diploma in Science and Literature and Computer Technician
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Managed code repositories and collaborated with team members on version control.
Olanchito Polyclinic
Medical care for more than 16 patients daily, in the areas of gynecology, pediatrics, internal medicine, and minor surgery., Minor surgical procedures such as stitch removal, sutures, wound care, ear cleaning, nail removal, and lipoma removal., Pregnancy monitoring., Growth monitoring for children., Management of chronic diseases in adults such as high blood pressure and diabetes mellitus.
University Teaching Hospital
Quarterly rotation in different inpatient wards of the Hospital, within four main areas (Gynecology, Surgery, Internal Medicine, Pediatrics)., Outpatient care of patients in the Hospital's Emergency Departments, within four main areas (Gynecology, Surgery, Internal Medicine, Pediatrics)., Supervised performance of minor surgical procedures on pediatric and adult patients with traumatic injuries, such as lavage and suturing of wounds., Supervised evaluation of pregnant patients in labor., Supervised care of normal deliveries in the Hospital's delivery room., Repair of grade I and II tears in patients after labor., Ulcer care in diabetic patients.
