Experienced in carrier capacity sourcing, rate negotiation, and logistics coordination. Adept at building relationships and optimizing freight operations for efficiency and reliability.
Expertise in sourcing and securing carrier capacity to meet logistics demands effectively.
Proficient in negotiating rates and service terms to optimize costs and service quality.
Skilled in building and maintaining strong relationships with carriers and clients.
Capable of coordinating shipments and tracking loads to ensure timely deliveries.
Sync National Logistics
Sourced and secured carrier capacity for U.S. freight lanes in competitive spot markets.. Negotiated rates and service terms while maintaining long-term carrier relationships.. Coordinated load coverage from pickup to delivery to ensure on-time performance.. Monitored shipments and provided real-time status updates to internal teams and customers.. Resolved service failures, delays, and capacity challenges to minimize disruptions.. Maintained accurate carrier records, pricing data, and performance tracking.. Conducted freight market research to expand carrier network and improve lane coverage.
Teleperformance Colombia
Provided bilingual customer support for eBay buyers and sellers via phone, chat, and email.. Resolved disputes, account issues, and policy inquiries in high-volume environments.. Delivered technical troubleshooting for website and mobile app users.. Assisted sellers with account setup, listings, fees, and dashboard navigation.. Documented cases and followed escalation procedures to ensure policy compliance.
Arenas Carvajal S.A.S
Assisted with kitchen operations, menu planning, and daily food preparation.. Supervised staff to ensure compliance with safety and quality standards.. Managed inventory, controlled costs, and reduced waste.. Implemented workflow improvements to increase operational efficiency.
High School Diploma
Hello, my name is Carlos. I'm a bilingual professional from Colombia with experience supporting US-based companies in logistics operations and customer service. For the past two years, I've worked in freight brokerage as a carrier sales representative, where I was responsible for sourcing reliable carriers, negotiating rates, coordinating shipments, and ensuring on-time picks and deliveries. This role helped me develop strong communication and organizational skills, problem-solving abilities, and the capacity to manage time-sensitive situations. Before that, I worked in customer support assisting eBay buyers and sellers, where I handled account issues, disputes, and technical support through phone, chat, and email. I enjoy working in roles where communication efficiency and teamwork are important, and I'm excited about opportunities where I can continue supporting operations and delivering great service. Thank you for your time.
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