Customer Support & Technical Troubleshooting Professional | CazVid

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Carlos González Mena

Morelia, Michoacán, Mexico

Sales Support Agent with customer support and technical troubleshooting experience

  • Helped a roofing company qualify potential clients for roofing systems across Texas
  • Gained experience in technical support, troubleshooting, and communication
  • Demonstrated ability to explain complex concepts to non-technical users
Customer Support
Intermediate
Provided assistance to clients, handling queries and resolving issues effectively.
Technical Troubleshooting
Intermediate
Resolved technical problems for customers, enhancing their user experience.
Communication Skills
Intermediate
Communicated technical information clearly to non-technical users.
Problem Solving
Intermediate
Identified issues and provided effective solutions in customer support scenarios.
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Sales Support Agent

Currently I am working at CCDocs helping a roofing company by qualifying people for roofing systems around Texas.

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