Dedicated support specialist with over 7 years providing customer service, technical troubleshooting, and interpretation across healthcare, retail, and tech industries. Proven ability to manage high-volume contacts and resolve diverse issues efficiently.
Expert in managing customer inquiries, troubleshooting, and dispute resolution across email, chat, and phone channels.
Proficient in diagnosing and resolving technical issues related to smart devices, systems, and software.
Experienced with Zendesk, Salesforce, and Freshdesk to streamline support workflows and improve response times.
Handled patient scheduling, prescription processing, insurance verification, and HR system issues in healthcare and corporate settings.
IDEAL Contact Center
Supported U.S. jewelry customers via phone/chat, resolving 60–80 inquiries/day.
Yale Smart Locks, Infolink-exp
Provided Tier 1–2 troubleshooting for smart-home devices for U.S. & Canada.
Atlantis Behavioral Health
Managed patient scheduling, prescription requests, and insurance verification.
Marina OBGYN
Handled 80–100 patient interactions per day for appointments and medication requests.
Compass Experience Labs (Chipotle HR Support)
International Commerce & Customs
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Delivered medical interpretation services in English and Spanish for hospitals and clinics, ensuring clear communication.
Resolved employee payroll, hiring, onboarding, and system access issues.
LanguageLine Solutions
Provided EN/ES medical interpretation for U.S. hospitals and clinics.
DataZone (AutoZone)
Supported U.S. stores and customers with product lookup, order handling, and system issues.
Teleperformance (FedEx)
Assisted U.S., Canada, and International clients with shipping, claims, and tracking.