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Carlos
Customer Service & Support Specialist with 7+ years in customer-centric roles
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Competencies
Provided technical and general support to customers across multiple industries, ensuring high satisfaction and issue resolution.
Coordinated emergency roadside assistance and delivery logistics, managing dispatches to optimize timing and service quality.
Managed hotel reservations and property inquiries, enhancing booking accuracy and guest experience in the hospitality industry.
Provided interpretation services and handled calls in multiple languages, supporting diverse client needs.
Operated various company systems, navigating multiple screens efficiently to meet organizational tasks and customer requests.
Education
Languages
Summary
Detail-oriented professional with over 7 years of experience in customer service, technical support, dispatching, and hospitality. Skilled in managing complex logistics, providing multilingual interpretation, and ensuring customer satisfaction across diverse industries and roles.
Key Achievements
- Handled inbound technical support and customer service calls for DISH Network, achieving quality support through one-contact resolution.
- Managed reservations, guest inquiries, and property details at Marriott, improving booking accuracy and guest satisfaction.
- Coordinated emergency roadside assistance dispatches at Allstate, ensuring timely service and effective logistics management.
Experience
Bilingual Agent Customer Service
Answers inbound technical and customer service calls from internal and external customers., Supports Tier 1 technical support and customer service phone support for external customers., Provide quality technical support service through one-contact resolution to establish a long-term customer...
Customer Service: Sales Executive
Customer engagement - Booking a wide variety of Marriott Chain of hotels to bring the customer an outstanding experience helping them locate the perfect place to stay., Process all requests for reservations, changes and cancellations received by phone., Identify guests’ reservation needs and...
Emergency Roadside Assistant
Support our customers by delivering personalized experience., Ensure first call resolution and customer satisfaction on all transactions., Demonstrate a comprehensive understanding of Allstate company products.