Dedicated customer service and technical support specialist with over 8 years of experience in telecommunications, IT, and legal assistance. Skilled in resolving diverse customer issues, managing case workflows, and providing exceptional service in fast-paced environments. Proven ability to adapt...
Delivered customer assistance across multiple industries, resolving inquiries and technical issues efficiently.
Supported Windows OS users and addressed technical problems, enhancing user experience.
Managed client case follow-ups and SLA adherence in high-volume support environments.
Assisted attorneys with document preparation and client communication, gaining foundational legal support skills.
Amazon Costa Rica
helping customers with information related service, billing, Technical Support Agent
CSS Movate
helping customers with information related service, Technical Support Agent
Valor Global Costa Rica
helping customers with phone line issues, information provider, collector for billing department
Teleperformance Costa Rica
helping customers to solve Windows Operative System issues with different Windows platforms XP, Vista, Windows 7, Windows 8
Bussiness Administration Career with Human Resources
Bilingual Technician in Customer´s Call Center attention
Conversational Program
Conversational Program
Academic Lawyer Degree
Provided clear, effective communication to clients and internal teams in high-pressure situations.
Convergys Costa Rica Comcast Account
Helping users to solve Issues with phone service and High Speed Internet service, taking Payments, provide information or answering user concerns
Hewlett-Packard Costa Rica
assisting First Level Agents over Client cases while they are on the call, assisting them through Internal Chat Rooms, help with First level call volume
Hewlett-Packard Costa Rica
keepguarding SLAs (Service Level Agreement Times for resolution into a specific case), coordinate follow ups with First Level Agents over Client cases until its resolution
Casa Blanca House hold appliances store