Carlos - Team Leader and Virtual Health Assistant with 5+ years in customer service and healthcare

Handled patient and client inquiries, ensured quality service, and managed around patient communications.

Supervised and coached a large team, led recruitment and training of new members.

Utilized insurance portals and communication with insurance companies to verify patient benefits and eligibility.

Scheduled and managed patient appointments effectively via email, phone, and fax, supporting healthcare operations.

Make the billing and payroll reports of the campaign. (Excel), Give support to the agents and SMEs., Develop the agents' and SMEs' performance with weekly coaching., Monitor the different LOBs to maintain a good flow on the queue., Make presentations about the performance of the...

Usage of the different insurance portals to verify the eligibility and benefits of the patients to get the total to pay using different insurance portals. (Availity, UHC, HPN, Prominence, etc), Call the insurance company to get the benefits and eligibility in case the portal doesn’t have the...

Creation of profiles for new patients., Schedule appointments for new and existing patients at different doctors' schedules via email and phone., Send scripts for MRI or PT (physical therapy) to patients or different facilities via Fax or Email.