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Carlos
Team Leader and Virtual Health Assistant with 5+ years in customer service and healthcare
Video resume
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Competencies
Handled patient and client inquiries, ensured quality service, and managed around patient communications.
Supervised and coached a large team, led recruitment and training of new members.
Utilized insurance portals and communication with insurance companies to verify patient benefits and eligibility.
Scheduled and managed patient appointments effectively via email, phone, and fax, supporting healthcare operations.
Created reports and delivered presentations on campaign performance using Excel and PowerPoint.
Education
Languages
Summary
Experienced team leader and virtual health assistant with a strong background in personnel management, customer support, insurance verification, and healthcare scheduling.
Key Achievements
- Led a team of over 50 personnel, focusing on campaign performance and personnel management.
- Supported healthcare operations through insurance verification, patient communication, and appointment scheduling.
- Developed performance improvement action plans and delivered weekly coaching to team members.
Experience
Team Leader (TL)
Make the billing and payroll reports of the campaign. (Excel), Give support to the agents and SMEs., Develop the agents' and SMEs' performance with weekly coaching., Monitor the different LOBs to maintain a good flow on the queue., Make presentations about the performance of the...
Virtual Health Assistant (VHA)
Usage of the different insurance portals to verify the eligibility and benefits of the patients to get the total to pay using different insurance portals. (Availity, UHC, HPN, Prominence, etc), Call the insurance company to get the benefits and eligibility in case the portal doesn’t have the...
Virtual Health Assistant (VHA)
Creation of profiles for new patients., Schedule appointments for new and existing patients at different doctors' schedules via email and phone., Send scripts for MRI or PT (physical therapy) to patients or different facilities via Fax or Email.