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Carlos
Customer Service Specialist with 3+ years in CRM and client management
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Competencies
Handled multiple customer inquiries and resolved issues effectively.
Used CRM tools to track customer interactions and improve service.
Prioritized and managed multiple inquiries to meet response deadlines.
Developed steps to resolve customer issues successfully.
Education
Summary
Experienced in managing customer inquiries, resolving issues, and utilizing CRM tools to enhance customer experiences.
Key Achievements
- Managed multiple customer inquiries simultaneously, ensuring timely resolution
- Utilized CRM software to enhance customer engagement and tracking
- Resolved complex customer issues, significantly improving satisfaction levels
Experience
Special Handling lvl 4 agent/supervisor
Manage consumer inquiries and different process on the credit report/score, Taking escalations from rep one agents, Handle online basic trouble shooting, Handle minor reports in a monthly basis.
Cigna Dental Customer Service
Manage complex interactions for a dental insurance account., Analyze and work with claims coming from dental providers, Maintain a high quality level of efficiency, Handle high volume of calls
First Party Collections Agent NWNA
Help in the process of collecting debts according to FDCPA and state laws, Maintain a high quality level of efficiency, Handle high volume of calls, Provide excellent customer service experience
Cisco Cs+
Manage complex interactions for cisco account, Maintain a high quality level of efficiency and customer satisfaction, Perform multitasking operations
First Party Collections Agent NWNA
Help in the process of collecting debts according to FDCPA and state laws, Maintain a high quality level of efficiency, Handle high volume of calls, Provide excellent customer service experience
Account Manager for MCM Company Account
Handle high volume of calls, Help in the process of collecting debts according to FDCPA and state laws, Maintain a high quality level of efficiency.
Level 1 Technical support representative for Dish Network Account
Solve technical issues related with satellite home entertainment services, Maintain a high quality level of efficiency and customer satisfaction, Handle customer service calls, Provide up selling services