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Product Manager with 7 years in tech industry
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Competencies
Managed end-to-end product development cycles, ensuring timely delivery and alignment with business goals.
Conducted market research to identify customer needs and competitive landscape to inform product strategy.
Worked with cross-functional teams including engineering, design, and marketing to execute product plans.
Applied Scrum and Kanban frameworks to improve development workflows and project transparency.
Education
Summary
Experienced Product Manager specializing in developing innovative tech solutions and leading multidisciplinary teams.
Key Achievements
- Led product development from conception to launch, managing cross-functional teams
- Enhanced user engagement metrics through iterative feature improvements
- Coordinated with marketing to successfully position and promote new products
Experience
Customer Service Representative
scheduling and rescheduling appointments, registering patients, verifying calendar availability, resolving patient inquiries, serving as the first point of contact
Logistics Coordinator
Verified paperwork such as BOLs, PODs, lumper fees in order to authorize payments and avoid scams, Conducted collections and follow up to clients with pending payments, Work in the sales department, to dispatch, track and trace, back and front office, inbound and outbound calls, Familiar with logistics software’s, posting pages such as DOT and ITS, Effective and strong communication with drivers, shippers, receivers and brokers
Customer Service Agent
Authorized transportation and sent vehicles through a mobile application to patients that were going to their medical appointments or the hospital, Promoted to the confirmation department, made outbound calls, notified clients about their pending trips, reservations, fixed issues with errors in the addresses and avoided mistakes and losses