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Carlos
Customer Service & Logistics Professional with 5+ years in Support & Operations
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Competencies
Applied to support service desks, client interactions, and administrative functions to ensure quality customer experiences.
Provided technical assistance and support, including troubleshooting and optimizing IT processes.
Utilized CRM and Salesforce platforms for sales, client management, and data entry tasks.
Displayed through logistics coordination, delivery management, and process improvements within support roles.
Demonstrated via professional interactions, team collaboration, and documentation across roles.
Education
Languages
Summary
Dedicated professional experienced in customer service, technical support, and operational logistics with a focus on efficiency and customer satisfaction.
Key Achievements
- Provided customer service and administrative support at XO LATAM, optimizing operations using technology.
- Conducted background checks on debtors at CCSI Guadalajara to enable strategic collection efforts.
- Supported service desk operations at Wipro Technologies and Tata Consultancy Services, enhancing communication and business solutions.
Experience
Case Consultant
Provided customer service and administrative support., Offered services with a consultative approach and utilized technology to optimize operations.
Collections
Conducted extensive background checks on debtors, enabling more strategic approaches to collection efforts.
Support Service Desk
Proven ability to learn quickly and adapt to new situations., Self-motivated, with a strong sense of personal responsibility.
Support Service Desk
Excellent communication skills., Provided business solutions, optimize financial operations, enhance profitability, and provide superior customer experiences.