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Carlos
Customer Service & Support Leader with 12 years expertise in client relations
Video resume
VIRTUAL ASSISTANCE
Agent At SYKES For AT&T n (Agent, MI60 and Team Leader)n Tlanepantla Edo De México n 2016 ---Ago 2018 n● Recognition as a top performer 4 months in a row.n● Was in the Advanced Technical Support team & Customer Service for a period of 8 monthsn● Experience in every working area, retention, sales, and warranties.n● Was promoted to MI60 (floor support) was to provide support to 60 agents on thentechnical advance support team.nUntil the campaign close.
Contact
Playa del Carmen, Quintana Roo, Mexico
Open to remote
Available on CazVid
Competencies
Customer Support & RetentionAdvanced
Applied in technical support teams, retention strategies, and customer relationship management.
Team Leadership & SupervisionAdvanced
Supervised and coordinated teams in multisite environments, ensuring goal achievement and operational efficiency.
Technical Assistance & SupportAdvanced
Provided technical and floor support to agents and managed escalation processes effectively.
Training & DevelopmentIntermediate
Developed and delivered training materials on procedures, policies, and product updates to staff.
Sales & WarrantiesIntermediate
Handled sales and warranty claims, ensuring quality service and customer satisfaction.
Summary
Carlos has over 12 years of experience in customer service, technical support, team supervision, and client retention across multinational environments and regions.
Key Achievements
- Recognized as a top performer four consecutive months at SYKES for AT&T.
- Promoted to MI60 support role, managing technical support for 60 agents.
- Led customer service operations across multiple regions, maintaining high compliance with policies and procedures.
Skills
Customer Support & RetentionTeam Leadership & SupervisionTechnical Assistance & SupportTraining & DevelopmentSales & Warranties
Published on CazVid - Jul 3, 2025