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Carlos
Customer Service & Sales Professional with 10+ years in BPO and legal sectors
Video resume
Dispatcher
Applying for the dispatcher position.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support and handled escalations in BPO and legal environments.
Sales & Tele-salesAdvanced
Engaged in sales activities, training teams, and managing customer interactions.
Legal Assistance (Immigration)Intermediate
Worked with a U.S. law firm providing insights into immigration-related customer queries.
Training & CoachingAdvanced
Led training sessions and coached team members in customer service and sales roles.
Team LeadershipIntermediate
Managed teams within BPO and legal service settings, overseeing daily operations.
Summary
Experienced in customer support, sales, team management, and legal services, with over a decade of industry exposure.
Key Achievements
- Over 10 years of experience across customer service, sales, and legal-related roles
- Assumed multiple roles including trainer, manager, coach, QA, and team lead
- Worked with a law firm in the U.S. specializing in immigration services
Skills
Customer ServiceSales & Tele-salesLegal Assistance (Immigration)Training & CoachingTeam Leadership
Published on CazVid - Jul 3, 2025