Dedicated professional with extensive experience in customer service, healthcare, and team management, committed to delivering high-quality support and meticulous record handling.
Provided technical and customer support across various industries, ensuring customer satisfaction.
Reviewed and uploaded medical records using ERM system ECW, verifying accuracy and completeness.
Led a team of agents, managed performance metrics, and generated reports for management.
Provided medical consultation and follow-up, maintained accurate medical records, and coordinated healthcare activities.
Impact BPO- Advance Pain Management
Responsible for reviewing medical records, confirming pricing was correct, no grammar's errors were made and that the medical issues was described correctly and dates matched using ERM system ECW and uploading them to a Law Firm page afterwards.
Partner Hero- Human Interest
Responsible of setting deduction, from different companies, to different clients and making sure to enter the correct amount of money they want to save for the 401k plan.
Lucerna Primary Healthcare center
Provide excellent healthcare customer service with medical consultation to children, men, women, elder people and pregnant women, Follow up medical consultations with patients through phone and SMS, Entering accurate patient information and updating medical records, both physical and digital, Elaborating monthly report files regarding the most common disease attend in the primary healthcare center, Schedule meetings and appointments with other doctors, nurses and other personnel to talk about updates of the healthcare center.
M.D.
High School Diploma
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