This is my profileContact via CazVidCarlos
Customer Service & Healthcare Professional with 8+ years of diverse experience
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Competencies
Provided technical and customer support across various industries, ensuring customer satisfaction.
Reviewed and uploaded medical records using ERM system ECW, verifying accuracy and completeness.
Led a team of agents, managed performance metrics, and generated reports for management.
Provided medical consultation and follow-up, maintained accurate medical records, and coordinated healthcare activities.
Assisted customers with printer and internet issues using Zendesk and Five9 software.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, healthcare, and team management, committed to delivering high-quality support and meticulous record handling.
Key Achievements
- Led a team of 10-15 agents as Supervisor, overseeing performance and motivating staff.
- Reviewed and uploaded medical records with high accuracy for legal and healthcare purposes.
- Managed onboarding and training of new team members, enhancing team efficiency.
Experience
Medical Records Reviewer
Responsible for reviewing medical records, confirming pricing was correct, no grammar's errors were made and that the medical issues was described correctly and dates matched using ERM system ECW and uploading them to a Law Firm page afterwards.
Billing Support Specialist II (Seasonal)
Responsible of setting deduction, from different companies, to different clients and making sure to enter the correct amount of money they want to save for the 401k plan.
Doctor in social service
Provide excellent healthcare customer service with medical consultation to children, men, women, elder people and pregnant women, Follow up medical consultations with patients through phone and SMS, Entering accurate patient information and updating medical records, both physical and digital, Elaborating monthly report files regarding the most common disease attend in the primary healthcare center, Schedule meetings and appointments with other doctors, nurses and other personnel to talk about updates of the healthcare center.
Billing Support Specialist II (Seasonal)
Responsible of setting deduction, from different companies, to different clients and making sure to enter the correct amount of money they want to save for the 401k plan.
Team Leader/Supervisor
In charge of a team of approximately 10-15 agents, which I oversee looking at their performance, guiding them on how to avoid common mistakes and motivating them to always give the best of them., Creating monthly reports to my supervisor, managing Excel for time tracking.
Top list/Inbound agent
Basically, the same job as a Proxy voting specialist except in this position I called shareholder and companies with more money invested and calls were outbound instead of inbound, using Five9 as our VOIP system.
Proxy Voting Specialist
Performing as a contact with the shareholder which are people invest with the company, calling them to reminder to vote their shares and how they should vote them using Five9 as our VOIP system.
Customer Service and Tech Support agent
Performing as a customer service and technical support agent working on a printer company, giving technical support to customers that have issues with their printers, which includes how to connect them, internet issues and ink issues. Using software as Zendesk and Five9.
Customer Service Agent
Performing as a customer service agent working on a food chain company, giving customer support, to the restaurants, drivers and customers, working as an intermediary between all parties. Using software as Zendesk and Five9.