Experienced customer support professional with a background in mentoring and managing interactions across telecommunications and service campaigns. Skilled in resolving issues, fostering team growth, and enhancing customer satisfaction.
Delivered support across various campaigns, ensuring customer satisfaction and issue resolution.
Guided new team members, enhancing their ability to handle customer interactions effectively.
Supported team functions by coaching and mentoring peers within a customer support setting.
Resolved customer issues efficiently, contributing to high campaign satisfaction scores.
Startek
Supported multiple campaigns including Experian, T-Mobile, GrubHub, and Xfinity/Comcast.
Technical High School Diploma
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Applied empathy and patience to manage customer interactions and support team collaboration.