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Learning Services Specialist with 5+ years in digital and customer-centric industries
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Competencies
Provided exceptional customer support across multiple roles, ensuring client satisfaction and issue resolution.
Created and implemented training content to improve employee performance in digital environments.
Led team operations and supervised activities to meet organizational objectives efficiently.
Supported technical systems and utilized CRM tools to enhance customer interactions and internal workflows.
Managed multiple roles and responsibilities effectively, resolving issues promptly to maintain service quality.
Education
Languages
Summary
Experienced professional skilled in training development, customer service, and operations management across telecom, BPO, and hospitality sectors. Adept at fostering positive work environments and enhancing team capabilities.
Key Achievements
- Developed and delivered training programs at Telus International, enhancing team skills and knowledge.
- Led onboarding and quality assessments at Skycom BPO, improving process standards and client integration.
- Managed customer inquiries and team operations at Telus International, ensuring high service levels.
Experience
Learning Services Specialist
Assess training needs collaboratively with management to develop customized and effective learning solutions., Content creation both for training and Knowledge Base purposes and implementation of new initiatives., Serve as a point of contact for employee concerns, providing support and fostering a...
Back Office and Implementation Specialist, Quality Agent
Assist with the Onboarding of new clients to the company software and hardware and provide follow-ups on handling administrative and support tasks to manage and process documentation and data entry efficiently., Conduct quality assessments to ensure products, services, or processes meet established...
Learning Services Specialist, Operations Team Leader, Frontline Representative
Develop and deliver training programs to enhance employee skills and knowledge., Lead and supervise team operations to ensure tasks are completed efficiently and effectively., Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
Owner
Payroll, bartending, cook, waiter, cleaner.