Experienced project manager specializing in software development projects with a strong record of leading cross-functional teams and delivering solutions on time.
Coordinated and led software development projects through all phases from planning to delivery.
Participated in coding, testing, and debugging applications as part of project teams.
Engaged with clients to gather requirements and present project updates.
Supervised and mentored team members to ensure project milestones were met.
E4CC
Teach basic, intermediate, and advanced English courses at an English academy (E4CC) and independently, focusing on helping adult students apply English in personal and professional contexts., Designed and implemented teaching plans using innovative language acquisition methodologies., Conducted research on education and learning methodologies to improve teaching quality.
VXI
Initially hired as a Team Leader, overseeing a team of 20 agents and ensuring adherence to performance standards through coaching and training., In charge of payroll review, and HR procedures follow up., Selected to work directly with the international contractor due to expertise in product knowledge and advanced Excel skills., Developed project initiatives and conducted trend analysis to drive informed business decisions aimed at enhancing customer experience and overall business performance.
ATENTO
Managed a team of 10 Team Managers, collaborating with various departments to ensure operational success., Cultivated a culture of responsibility and motivation to drive team commitment towards achieving organizational goals., Monitored performance metrics, implemented strategies for performance improvement, and communicated results to international stakeholders.
HIGH SCHOOL TITLE OF SCIENCE AND LITERATURE
DEGREE IN SOCIOLOGY
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INNOVATIVE CONTACT SOLUTIONS
Promoted from Customer Service Representative to Senior Supervisor, demonstrating excellence in training, quality assurance, and team leadership., Managed a pilot project that achieved and exceeded client expectations, resulting in its approval as a permanent line of business., Oversaw supervisors' performance, provided guidance on HR procedures, and communicated results to clients.
ALLIED GLOBAL
Provided customer service and technical support for mobile phone services, ensuring adherence to quality standards., Conducted training for new hires and audited live and recorded calls to ensure compliance with quality guidelines.
