Carlos - Welcome to CazVid!

Demonstrated experience with Microsoft Office.

Demonstrated experience with Internet.

Demonstrated experience with Customer Service.

Demonstrated experience with Decision Making.

Handle time management optimization, improving average from 8 minutes target per case to 6 minutes per case., Making sure that every contract has the right city code and send them to the right direction., Fully support to customers account management., Customer service support to shipping process, label tracking, application process, refunds and returns., Daily volume management improved from average of 40 cases by day to 100 daily averages., Regular Top Performer by exceeding metrics of Volume, Handle Time, Wrap Up Time and CSAT., Customer Service assisting all Affirm customers to make loans., Going to the extra mile with every call making sure that every customer gets into the right item, reservation or flight., Performed excellent in Handle time, contacts per hour metrics, even getting above the expected for the learning curve of the job., Transferring knowledge to other peers to improve the teamwork efficiency., Handled challenging calls and provided the right empathy for the customers., Offer advice and assistance to customers for their credit reporting disputes and fraud reports, paying attention to special needs and wants.

Perform and handle outbound or inbound customer and/or client communications., Advise customers on behalf of CISCO Technology’s clients., Utilize client’s third parties to provide the entitled service., Follow detailed instructions as outlined in company documents, for service level agreement in Jeopardy, following established escalation rules to resolve customer complaints and escalations., Appropriately handle challenging and unique customer situations in accordance with Cisco Technology Policies., Identify and escalate data or program specific issues to appropriate level of management, being responsible for multiple programs and working cross functionally through programs.