CarlosAugusto - Data Analyst with 5+ years of experience in financial services

Utilized various data analysis tools to interpret complex datasets and generate reports.

Managed and queried large datasets within relational databases to extract relevant information.

Created dashboards and visual reports to communicate findings to stakeholders.

Applied Python for data cleaning, transformation, and analysis tasks.

Conduct outreach to real estate agents and property owners to evaluate openness to creative financing deals., Build communication channels between sellers, agents, and investors to ensure smooth deal flow., Generate qualified leads through cold calls, follow-ups, and CRM systems., Support senior partners in negotiation, deal structuring, and property marketing strategies.

Exceeded monthly and annual sales quotas by delivering personalized sales experiences., Managed customer relationships, ensuring retention and satisfaction rates above 90%., Trained and coached new sales representatives on product knowledge and client handling., Implemented upselling strategies, increasing average sales per client by 25%.

Provided technical assistance and troubleshooting for software and hardware issues., Maintained high first-call resolution rates through accurate diagnostics and effective communication., Documented support interactions using CRM tools and contributed to improving help desk workflows.