Carmen - Order Management Front Line Manager with 4+ years of experience in Business Solutions

Applied order processing skills and ERP system knowledge to supervise and improve fulfillment operations.

Led and mentored teams in various roles including order entry, vendor coordination, and supervision, fostering development and achieving goals.

Provided accurate information, addressed inquiries promptly, and implemented process improvements to enhance satisfaction.

Reviewed and enhanced Standard Operating Procedures and productivity materials, reducing errors and streamlining workflows.

Led process transition in 2023; trained and mentored teams on Sri Lanka and India on best practices for leasing, allowing them greater functionality within their territory, Result-driven FLM of Order processing more than 4 years of relevant experience, exceptional communication and problem solving...

Experience in orders/fulfillment operations or supply chain., Strong leadership and team management skills., Good knowledge of order management / ERP systems., Coordinated and supervised incoming orders on SAP, Ability to monitor and improve metrics., Problem-solving ability under pressure., Strong...

Supervise and teach to achieve weekly goals., Daily reports of the progress., Weekly meetings to achieve goals and encourage people.

Provided accurate and appropriate information to customers., Addressed customer service inquiries in a timely and accurate manner., Collected customer feedback and made process changes to exceed customer satisfaction goal.