This is my profileContact via CazVidCarmen
Order Management Front Line Manager with 4+ years of experience in Business Solutions
Contact
Competencies
Applied order processing skills and ERP system knowledge to supervise and improve fulfillment operations.
Led and mentored teams in various roles including order entry, vendor coordination, and supervision, fostering development and achieving goals.
Provided accurate information, addressed inquiries promptly, and implemented process improvements to enhance satisfaction.
Reviewed and enhanced Standard Operating Procedures and productivity materials, reducing errors and streamlining workflows.
Supervised inbound orders, coordinated with vendors, and monitored metrics for fulfillment operations.
Education
Languages
Summary
Experienced front line manager specializing in order processing, team leadership, and process improvements within the technology and logistics sectors. Skilled in cross-departmental collaboration and mentoring teams.
Key Achievements
- Led process transition in 2023, training teams across Sri Lanka and India on leasing best practices.
- Managed order processing operations for over 4 years, focusing on communication and problem solving.
- Collaborated with leadership to utilize finance analytics for strategic planning and revenue optimization.
Experience
Order Management Front Line Manager
Led process transition in 2023; trained and mentored teams on Sri Lanka and India on best practices for leasing, allowing them greater functionality within their territory, Result-driven FLM of Order processing more than 4 years of relevant experience, exceptional communication and problem solving...
Fuels Fulfillment & Vendor Coordination Manager
Experience in orders/fulfillment operations or supply chain., Strong leadership and team management skills., Good knowledge of order management / ERP systems., Coordinated and supervised incoming orders on SAP, Ability to monitor and improve metrics., Problem-solving ability under pressure., Strong...
Supervisor Temp Roll
Supervise and teach to achieve weekly goals., Daily reports of the progress., Weekly meetings to achieve goals and encourage people.
Customer Service Representative
Provided accurate and appropriate information to customers., Addressed customer service inquiries in a timely and accurate manner., Collected customer feedback and made process changes to exceed customer satisfaction goal.
Order Entry/ Leasing Team Leader
Review the paperwork to identify possible discrepancies and compliance issues., Problem solving and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases., Providing data and guidance to the sales team in order to complete sales...