Profesional con experiencia en atención al cliente, evaluación de contenido y tareas administrativas, con habilidades bilingües.
Brinda soporte y soluciones a clientes en diversos sectores incluyendo salud, comercio y legal.
Comunica efectivamente en español e inglés en entornos de servicio y administrativo.
Verifica la conformidad de contenido digital para plataformas sociales y clientes.
Organiza agendas, revisa correspondencia y apoya en eventos internos y externos.
Legal Management Group
Primary point of contact between callers and law firm., Evaluate potential cases on personal injury cases., Follow up for potential clients., Review and analyze case facts., Regular communication with clients.
Aventus
Customer service for an e-commerce weight loss program assisting them with tracking, medical appointments and membership payments and refunds among other activities., Customer retention.
Teleperformance
Use of the company's computer system to record calls from the provider’s side of the health campaign, providing resolution regarding members' eligibility and benefits, reviewing claims, and verifying medical prior authorizations among other activities., Worked on the members' side of the health campaign providing information regarding different providers near their location, information regarding claims and medical authorizations, and information about drug coverage.
ResultsCX
Lic. en Informática Administrativa
Bilingual Secretary
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Participation en entrenamiento y apoyo a nuevos empleados en procesos de servicio.
Customer service placing orders, collecting order payments, and monitoring delivery., Supporting supervision work coaching agents, reviewing payrolls, and checking attendance., Supporting quality assurance work by evaluating calls and creating the necessary coaching for each agent., Participating in training and mentoring three waves.
Appen SL
Quality and content evaluation of Facebook short videos to make sure that they meet the equality and standards established by the client.
AGE
Teaching high school-level subjects for adults., Monitoring students' grades and attendance., Create, administer, and evaluate exams.
CFE
Handling calls and correspondence., Manage calendar and appointments., Review and correct the department's correspondence that required the superintendent’s signature., Planned and organized office social events.
CERREY
Handling calls and correspondence., Manage calendar and appointments., Assisting in the quoting process for materials.
Sears
Making calls to delinquent customers for debt settlement., Verify information on credit card applications., Assisting salespersons with customers’ credit extensions.
