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Concepción
Especialista en atención al cliente con más de 5 años en servicios de soporte y evaluación
Contact
Competencies
Brinda soporte y soluciones a clientes en diversos sectores incluyendo salud, comercio y legal.
Comunica efectivamente en español e inglés en entornos de servicio y administrativo.
Verifica la conformidad de contenido digital para plataformas sociales y clientes.
Organiza agendas, revisa correspondencia y apoya en eventos internos y externos.
Participation en entrenamiento y apoyo a nuevos empleados en procesos de servicio.
Education
Languages
Summary
Profesional con experiencia en atención al cliente, evaluación de contenido y tareas administrativas, con habilidades bilingües.
Key Achievements
- Gestionó comunicación efectiva entre clientes y abogados en casos de lesiones personales
- Capacitada en evaluación de contenido audiovisual para cumplimiento de normas de calidad
- Asistió en organización de eventos y manejo de correspondencia en contextos administrativos
Experience
Intake Specialist
Primary point of contact between callers and law firm., Evaluate potential cases on personal injury cases., Follow up for potential clients., Review and analyze case facts., Regular communication with clients.
Bilingual Customer Service Representative
Customer service for an e-commerce weight loss program assisting them with tracking, medical appointments and membership payments and refunds among other activities., Customer retention.
Bilingual Customer Service Representative
Use of the company's computer system to record calls from the provider’s side of the health campaign, providing resolution regarding members' eligibility and benefits, reviewing claims, and verifying medical prior authorizations among other activities., Worked on the members' side of the health campaign providing information regarding different providers near their location, information regarding claims and medical authorizations, and information about drug coverage.
Customer Service Representative
Customer service placing orders, collecting order payments, and monitoring delivery., Supporting supervision work coaching agents, reviewing payrolls, and checking attendance., Supporting quality assurance work by evaluating calls and creating the necessary coaching for each agent., Participating in training and mentoring three waves.
Audiovisual Evaluator
Quality and content evaluation of Facebook short videos to make sure that they meet the equality and standards established by the client.
Teacher Advisor
Teaching high school-level subjects for adults., Monitoring students' grades and attendance., Create, administer, and evaluate exams.
Superintendent Assistant
Handling calls and correspondence., Manage calendar and appointments., Review and correct the department's correspondence that required the superintendent’s signature., Planned and organized office social events.
International Purchases Assistant
Handling calls and correspondence., Manage calendar and appointments., Assisting in the quoting process for materials.
Credit Research and Collections
Making calls to delinquent customers for debt settlement., Verify information on credit card applications., Assisting salespersons with customers’ credit extensions.