Carol - E-commerce Operations Supervisor at MasxMenos Guachipelín

Escazú, San José, Costa Ricaen

Supervised and trained team members, improving operational efficiency and team performance.

Ensured accurate processing and packaging of online orders, enhancing customer satisfaction.

Published on CazVid

Summary

Dedicated professional with experience in retail supervision, cash management, and e-commerce order fulfillment. Proven ability to lead teams, resolve conflicts, and enhance customer experience in dynamic environments.

Key Achievements

Managed cash control and daily reconciliations, maintaining financial accuracy and security.
Resolved customer complaints promptly, improving overall service experience.

Skills

Team SupervisionAdvanced

Skilled in leading and training teams to achieve operational goals and improve performance.

Cash ManagementAdvanced

Experienced in handling cash operations, reconciliations, and ensuring financial accuracy.

Customer ServiceIntermediate

Proactive in resolving conflicts and complaints, enhancing customer satisfaction.

Order FulfillmentIntermediate

Efficient in preparing, reviewing, and packing online orders with precision.

Experience

Encargada de Área de Cajas / Picker de E-commerce / Cajera

MasxMenos Guachipelín

2023 - Present

Supervisión de personal, control de apertura y cierre de cajas, arqueos diarios, y resolución de incidencias.. Preparación, revisión y empaque de pedidos online, asegurando precisión y cumplimiento de tiempos de entrega.. Atención al cliente en punto de venta, manejo de diversas formas de pago, asesoramiento sobre promociones y gestión de cierres diarios.