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Customer Service & Marketing Specialist with diverse communication skills
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Competencies
Handled customer inquiries across multiple channels, ensuring effective communication and issue resolution.
Created content and managed social networks to promote brands and engage target audiences.
Utilized multilingual skills to serve diverse clients and support marketing efforts.
Engaged with customers in call centers, promoting products and resolving service issues.
Education
Languages
Summary
Dedicated customer service and marketing specialist with experience in multi-channel communication, content creation, and client engagement. Skilled in social media, multilingual communication, and delivering tailored customer solutions.
Key Achievements
- Provided multi-channel customer service at DataVimenca, handling inquiries via phone, social media, email, and face-to-face interactions.
- Contributed to marketing strategies at Lamanjay Restaurant by presenting ideas to enhance the company's image and service quality.
- Gained experience in sales and customer engagement through roles at Liveops and Natcom, focusing on client interaction and service delivery.
Experience
Customer Service
Customer service both by phone, social networks, by mail and face to face.
Customer service
Marketing
Presentation of ideas to optimize the science and quality of the company's image
SALES AGENT call center
SALES AGENT
Customer service