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Customer Service Specialist with strong communication skills in client relations
Contact
Competencies
Provided customer support, managed complaints, and ensured customer satisfaction in call center environments.
Communicated effectively during calls, delivering clear information and resolving issues promptly.
Recorded and updated customer data accurately in multiple systems during call interactions.
Managed multiple conversations simultaneously while maintaining high attention to detail.
Addressed customer complaints and inquiries, offering effective solutions aligned with company policies.
Education
Languages
Summary
Dedicated call operator experienced in handling diverse customer inquiries and managing data accurately.
Key Achievements
- Handled customer inquiries and complaints, ensuring positive experience at Teleperformance and The Office Gurus.
- Recorded and updated customer information efficiently across multiple roles, supporting accurate data management.
- Managed reservations and travel inquiries, demonstrating versatility in handling various customer service tasks.
Experience
Call operator
Record and update customer information based on data received during calls., Handle complaints and return appropriate resolution to maintain a positive customer experience.
Call operator
Answer and manage incoming calls, offering effective solutions., Record and update customer information in the system during calls., Manage hotel and transportation reservations and travel-related inquiries., Handling claims and returns ensuring customer satisfaction in agreement with company...