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Customer Service Representative
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Competencies
Managed multiple projects, coordinating teams and resources to achieve deliverables.
Applied Agile practices to streamline project workflows and improve team collaboration.
Facilitated communication between stakeholders, clients, and team members to ensure project clarity.
Identified and mitigated project risks, maintaining project stability and success.
Managed project budgets, tracking expenses and optimizing resource allocation.
Education
Summary
Experienced project manager with a strong record of delivering complex tech projects and improving team efficiency.
Key Achievements
- Led cross-functional teams to deliver 15+ large-scale projects on time and within budget
- Implemented project management frameworks improving efficiency and stakeholder satisfaction
- Progressed from Junior Project Coordinator to Senior Project Manager
Experience
Customer Service Representative
Handled guest calls to manage reservations, make date changes, process cancellations, and create room blocks., Assisted guests with delayed refunds or initiated refund requests when necessary, ensuring a smooth process and timely resolution.
Customer Service Representative
Handled inquiries and resolved customer issues in both English and Spanish via phone, email, and chat., Maintained high levels of customer satisfaction through effective communication., Demonstrated adaptability to work in a dynamic environment, quickly adjusting to changes in procedures and policies.
Sales Agent
Received calls from interested clients and provided detailed information about products., Made over 200 daily outbound calls to generate new sales opportunities., Documented customer interactions to ensure effective follow-up.