Carolina - Project Manager with 10+ years of experience in the tech industry

Managed multiple projects, coordinating teams and resources to achieve deliverables.

Applied Agile practices to streamline project workflows and improve team collaboration.

Facilitated communication between stakeholders, clients, and team members to ensure project clarity.

Identified and mitigated project risks, maintaining project stability and success.

Handled guest calls to manage reservations, make date changes, process cancellations, and create room blocks., Assisted guests with delayed refunds or initiated refund requests when necessary, ensuring a smooth process and timely resolution.

Handled inquiries and resolved customer issues in both English and Spanish via phone, email, and chat., Maintained high levels of customer satisfaction through effective communication., Demonstrated adaptability to work in a dynamic environment, quickly adjusting to changes in procedures and policies.

Received calls from interested clients and provided detailed information about products., Made over 200 daily outbound calls to generate new sales opportunities., Documented customer interactions to ensure effective follow-up.