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Cassandra
Guest Services Manager
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Competencies
Demonstrated experience with Electronic Funds Transfer Systems (EFT).
Demonstrated experience with Google Suite.
Demonstrated experience with Office 365.
Demonstrated experience with Meevo.
Demonstrated experience with Millenium.
Education
Summary
Professional profile
Experience
Guest Services Manager
Managed staff schedules and shift coverage to keep front desk operations running smoothly.. Tracked and audited inventory to reduce discrepancies and improve organization.. Updated front desk and POS procedures to make daily workflows more efficient.. Trained staff on client service standards and daily operations.. Resolved client issues quickly while supporting sales and retention goals.
Guest Services Assistant Manager
Balanced appointment books and managed front desk coverage to keep operations running smoothly.. Received, audited, and organized inventory to help prevent supply shortages.. Completed end-of-day closing procedures, balanced cash drawers, and prepared accurate reports.. Resolved client concerns quickly to maintain strong service standards.. Trained team members on POS workflows and opening/closing procedures.
Lead Sales Consultant
Managed front desk procedures, opening and closing tasks, and daily financial tracking.. Tracked inventory, received shipments, and kept supplies organized.. Built strong client relationships and handled high-volume inquiries.. Supported onboarding and training for new team members.. Helped improve daily workflow and front desk organization.
Administrative Assistant
Managed filing systems and kept client records organized and accessible.. Scheduled appointments, coordinated calendars, and handled office correspondence.. Answered multi-line phones, routed calls, and maintained office supplies.. Entered and updated account information with a high level of accuracy.. Supported multiple projects at once while meeting deadlines.
Sales Consultant
Welcomed clients and handled check-in and check-out.. Entered client information into the POS system and kept records accurate.. Processed cash, card, and digital transactions accurately.. Received shipments and kept the retail floor and storage areas organized.. Managed appointment scheduling and adjusted bookings as needed.