This is my profileContact via CazVidCatalina
Customer Protection and Data Analysis Specialist with 8+ years in Banking and Tech
Contact
Competencies
Performed data analysis at Capital One and Amazon to detect patterns and ensure process accuracy.
Reviewed and moderated online content in English and French, ensuring adherence to community policies.
Identified opportunities for process enhancements in data operations and logistics workflows.
Handled sensitive customer information, responded promptly, and enforced community standards.
Supported daily logistics operations, inventory management, and documentation preparation.
Education
Languages
Summary
Dedicated professional with over 8 years of experience in data analysis, customer protection, content moderation, and process improvement across banking, e-commerce, and media sectors. Skilled in handling sensitive information, ensuring policy compliance, and optimizing operational workflows.
Key Achievements
- Analyzed datasets at Capital One to identify potential insurance fraud, contributing to risk mitigation.
- Participated in process improvements to enhance data quality and operational efficiency at Amazon.
- Ensured content compliance and policy enforcement in multilingual online environments at Trust & Safety.
Experience
Customer Protection Dept.
Handling sensitive information and providing prompt responses as per client needs, Analyzed numerical data sets in order to identify patterns indicating possible insurance fraud, Determine whether flagged transactions were fraudulent; assisted with refunds when appropriate
Machine Learning Data Operations
Participate in process to improve and increase the quality, efficiency, and accuracy of IA used for the different processes., Report issues with tools and software to the development team when necessary creating tickets and documenting., Maintain strict confidentiality and follow all applicable...
Media administration Specialist
Reviewed and moderated online content in English and French, ensuring compliance with community guidelines and platform policies., Experienced in anti-abuse policy enforcement and content moderation across diverse cultural contexts., Quickly adapted to frequent policy updates and procedural changes...
Logistics operations Assistant
Assisted in the coordination of daily logistics operations, Prepared invoices and packing lists document using Excel tools, Created purchase orders for factory shipments, Supported inventory count and stock control processes