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Catherine
Customer Service and Business Advisor with 8+ years of experience in telecommunications and travel industries
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Competencies
Handled customer support, sales, and refunds across travel and telecommunications industries.
Provided technical assistance for Quicken, Quicken for Mac, and other systems at WORLD CONNECTION.
Owned a client portfolio as a Business Advisor, selling services to SMBs.
Experienced with systems such as Worldspam, Apollo, Sabre, and Shares for travel and database management.
Supervised teams and provided floor support to ensure operational efficiency.
Education
Languages
Summary
Dedicated professional with expertise in customer support, technical assistance, and sales within telecommunications and travel sectors.
Key Achievements
- Managed own client portfolio as a Business Advisor, successfully selling THRYV services to SMBs
- Led technical support and team supervision at WORLD CONNECTION, enhancing team performance
- Provided travel support and ticket sales for international flights, utilizing multiple airline systems
Experience
Supervisor of NRG electric company
Business Advisor
Worked as a business advisor with own client’s portfolio, Selling the THRYV to small and medium sizes businesses.
Floor Support / Supervisor and Customer Service Rep
Technical support for Quicken, Quicken for Mac, sales and refunds, Floor support, technical support and team leader.
Collections Agent
Sprint operator, collections, customer service.
Air tickets customer service operator
Travel support, Airline tickets sales, Customer service for domestic and international flights., Worked with worldspam, apollo, sabre and shares system.