Catherine - Data Analyst with 5 years of experience in financial services

Utilized statistical tools and techniques to interpret complex data sets and support business decision-making.

Managed large database queries to extract, manipulate, and analyze financial data.

Created dashboards and reports using Power BI and Tableau for various departmental needs.

Built financial models to forecast revenue and analyze market trends.

Answered incoming calls from U.S. and Canadian clients to assist with Avis and Budget car rental reservations, modifications, quotes, and cancellations., Adhered to detailed scripts covering rental policies, insurance, and add-ons, ensuring consistency and compliance., Maintained accurate reservation data using CRM and booking systems to reduce errors and improve efficiency., Delivered bilingual service (English/Spanish) with empathy and clarity under high-volume call conditions., Managed emotional or conflict-heavy interactions, demonstrating patience and professionalism even when customers were upset over discrepancies or booking issues.

Provided bilingual phone support to customers booking travel accommodations through Expedia, including hotel reservations, rental cars, and vacation packages., Assisted clients in making new reservations, modifying existing bookings, and resolving issues related to payments, cancellations, or availability., Worked with internal systems to accurately document call details, bookings, and customer preferences., Delivered professional, empathetic service in a high-pressure environment while meeting performance metrics for call quality and resolution time., Collaborated with other departments (billing, tech support, travel partners) to ensure customer satisfaction.